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Help Desk

Last Updated: 11/5/2020 6:26 PM


Mission Statement:
The Technology Help Desk is committed to high quality customer service and technical support while acting as a single point of contact to resolve all computer, network, and telephone related needs.  The Help Desk will provide problem resolution and assistance in order to increase productivity and success.


Requesting Service:

Service requests may be submitted by the following methods:

  • Email: Send your request via e-mail to the Help Desk at cusdhelpdesk@chesteruplandsd.org. A ticket will be automatically created, the requestor will receive a confirmation email with the ticket number and a technician will be assigned. The technician will work on it based on our current priority list.

 

  • Phone: Within district, call 610-490-3369 if outside district. The request will be logged in the help desk ticketing system. The requestor will receive a confirmation email with the ticket number and assigned technician. The technician will work on it based on our current priority list.

 

Requests are prioritized as follows:

Priorities and Response Times Matrix

NOTE: When making your request please be as specific as possible and state the exact nature of the problem you are experiencing. If possible, write down or print out the specific error message that pops up on your screen. The more information you can provide to the technicians, the faster the problem can be resolved.
 

We appreciate that every request is important and we are constantly trying to improve our internal procedures to respond faster to requests. You can help us provide better support by following these procedures. One important thing you can do is call the Help Desk rather than calling a technician directly. Attempting to get support by calling a technician directly is really “jumping the line” of users who have already called with a problem. Our technicians have been instructed to route new calls to the Help Desk and to not perform impromptu work while on a call.



Technology Resources

CUSD Microsoft 365

CUSD Web Mail (Outlook/Old System)

Student Hotspot Request Form