Civil Rights Complaint Procedures

Chester Upland's Civil Rights Procedure

for Food & Nutrition Services Civil Rights Complaints

When the Food Service receives a Civil Rights complaint from a parent, student or employee. The Food Service Coordinator will inform the individual of Federal Civil Rights rules and regulations that have been established for protected classes. A protected class is any person or group of people who are protected from discrimination based on:

  • Race
  • Color
  • Sex
  • Disability
  • Age
  • National Origin


Food Service Coordinator will provide the complainant with the necessary information to file a complaint, which is: (Mailing address)

U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410


USDA’s Telephone/Fax numbers and Email address:
(866) 632-9992 / (202) 690-7742 Fax –


Electronic link to file a civil rights complaint:

After providing the complainant with the information on how to file a Civil Rights complaint directly at the Federal Level, the Food Service Coordinator will try to resolve the complaint if it is a matter that we can resolve quickly. If the issue is able to be resolved satisfactory between complainant and Food Service, the Food Coordinator will again inform the complainant of his/her right to file at the Federal Level using the procedure to file the complaint with the USDA (U.S. Department of Agriculture) within 180 days of the alleged action.

If the complainant will not discuss the issue with the Food Service Coordinator, the Food Service Coordinator will explain the procedure listed in #1/address. The complaint and actions taken will be documented in a Civil Rights complaint log.

The Food Service Coordinator will notify the PA Civil Rights Coordinator of the complaint. If there is not a resolution to the complaint, the information will be forwarded to the PA Civil Rights Coordinator within five (5) days of receipt of the complaint from the complainant.


Back to the main Food Services page